Monday, September 17, 2007
A young person (YP) I know and love parked her car at the side of the road and went to work. When she finished her shift at her minimum wage, part time job she returned to her car and discovered that someone had backed into it and left the hood and driver's side of the car smashed in. The person who hit her didn't leave a note, nothing. This was upsetting to YP as she knows she will have to pay the $750.00 deductible to get her car fixed and that equals a lot of long shifts at work.
Today she went to the ICBC claim centre to report the damage. This is the part that makes me really really MAD. The situation was frustrating enough, she had done nothing wrong, was going to be out of pocket $750, but then the claims adjuster proceeded to ridicule her!
I know I know. Mr. Claims Adjuster would say that he was just doing his job, that he has to weed out the dishonest clients, that insurance fraud is rampant, but did he need to use that tone of voice?? In her polite and respectful way she told him that she only works part time, so then he asked her what she did with the rest of her day. "Do you just sit around and twiddle your thumbs?"
The conversation went downhill from there, he twisted her words around, made unfair accusations and by the time he was finished she felt like a criminal yet she was the one who'd had a crime committed against her! Was it really too hard for him to conduct himself in a professional manner? Would he have spoken to the YP's tall and robust father with the same sarcastic tone of voice?
I wonder how Mr. Claims Adjuster feels when he goes home at the end of the day? Victorious in his war against insurance fraud? Oh wow! He really showed her who was boss!
I suspect that if we dug a little deeper we'd discover that this person was bullied when he was younger and is now dealing with his latent anger by bullying back, under the guise of 'work'. Perhaps he deserves my compassion instead of my anger and maybe in time I'll be able to muster up a little pity, but right now I'm just mad. Spitting mad.
“The best index to a person’s character is (a) how he treats people who can’t do him any good, and (b) how he treats people who can’t fight back.”
— Abigail van Buren